Bonus terms and conditions

Generally
Applies from and including 17 June 2022 and for L7 Entertainment Ltd's ("Company") customers. The company operates under a license issued by Spelinspektionen with license number 21Si2429. The company's license is valid from June 17, 2022 to June 16, 2025. You can find your transactions under Transaction History and your limits under Responsible Gambling. We recommend that you check your limits to ensure that they are in line with how you intend to use your gaming account. The company has verified your identity via BankID (e-identification). In order to use the Company's products and services, you need to accept the Company's General Rules and Terms. It is important that you read these through before you approve them. Contact the company's customer service if you have any questions (support@luckydays.se).

Introduction
The customer must read these terms and conditions carefully before using the Company's website and/or services that L7 Entertainment LTD provides. By using the website and/or any of the services provided by L7 Entertainment LTD, the customer agrees to abide by a) these terms and conditions; b) our privacy policy and c) all other rules and conditions applicable to games at the casino, welcome bonuses, other forms of competitions, etc. The customer accepts the Company's rules and conditions in connection with registering their gaming account.

General information
The company offers games over the internet under a license issued by the Gambling Authority with license number 21Si2429 and is thus under the supervision of the Gambling Authority. The company conducts its business in accordance with the rules in the Gambling Act (2018:1138) as well as associated ordinances and regulations, other Swedish and international legislation and the company's internal policies. The various game forms are provided over the internet. In order to gain access to the Company's website, services and products, it is a requirement to be registered as a customer. In addition to this, there are game rules that regulate in detail, among other things, the distribution of profits and how each game is made and works. The company is registered in Malta with company number C96640, and has its registered office at Limited Suite 3, Level 4 Ewropa Business Centre, Triq Dun Karm Birkirkara BKR 9035, Malta. If you do not wish to comply with these Terms, you are not entitled to access the Website or any of the products or services provided through the Website.

Definitions
See below for definitions of terms used in these general terms and conditions. General rules and conditions - The provisions in these conditions and which the Company applies regarding those who wish to participate in the products and services provided by the Company. Customer - The natural person who plays on any of the Company's provided products or uses any of the Company's other services and who has a registered gaming account with the Company. Website - The company's channels for online games, www.luckydays.se, including any apps and mobile versions. Games - All forms of games and individual games available on the Company's website, for example casino, The Company may choose to remove or add games at any time. Gaming account - The customer's customer account with the Company from which, among other things, deposits and withdrawals take place as well as registration of all games the Customer participates in and other activities that take place on the Company's website and contact with the Company's customer service. Spelpaus - The central self-exclusion register provided by the Spelinspektionen and applicable to all license holders in Sweden. Game rules - The special rules that the Company applies per game form and individual game. Game system - The company's game system where, among other things, games are registered. Game mode - A way in which customers can play the Company's various games. Transaction Methods - Payment solutions provided by third parties to facilitate deposits and withdrawals between the customer's gaming account and bank account. Code of conduct - The company's code of conduct which stipulates what behavior is not acceptable in contact with the company's customer service and other employees.

Contact information
For questions as a customer or if you want to get in touch with the Company for another reason, you can contact customer service who has the following contact information: E-mail: support@luckydays.se, Address: L7 Entertainment Limited Suite 3, Level 4 Ewropa Business Center Triq Dun Karm Birkirkara BKR 9035 Malta

Validity of terms, scope and change
General rules and conditions for the Company cover all types of game forms and methods of play for the games provided by the Company. The company may choose to introduce new games for the different types of game forms available. For these games, special conditions may apply. In addition, applicable parts of our General Rules and Terms and Game Rules apply to each individual game.

By creating an account and thereby registering with the Company, the customer accepts the Company's General Rules and Conditions and at the same time admits that he has understood the meaning of the rights and obligations that appear in the Company's terms and conditions. If a customer does not fully understand the meaning of these General Rules and Conditions as well as other possible conditions that the customer must decide on, the customer should refrain from using the Company's products and services and thus not choose to register on the website.

The Company has the right at any time to update and modify these General Terms and Conditions, including the game rules for each game. In the event of a major update to the General Rules and Conditions, the Company will notify the customer via a message on the website upon login and before the conditions come into effect. The customer must confirm that he accepts the content of the agreement again. Should the customer refuse to accept the change, the customer will not be able to use the website or the Company's products and services. An update to the Company's General Rules and Conditions applies from the time the change takes place.

In the event that these General Rules and Conditions differ in any respect from the game rules for a particular game or form of game, the specific rules for the game take precedence.

Game account
The customer must register a gaming account on the Company's website in order to use the Company's services and products offered and provided by the Company. The game account can only be registered by a natural person who is of legal age (over 18), registered in Sweden, has not been declared bankrupt and has not been given a trustee in accordance with ch. 11 § 7 of the parental code, and is otherwise deemed suitable to hold a game account. The person must not be suspended via Spelpaus (the central self-suspension register). The customer is obliged to notify the Company immediately if changes to the above conditions occur.

Registration and Personal Information
The customer's gaming account is personal and may only be used by the individual customer who registered the account. All data and information provided by the customer during registration must be personal to the individual and must be complete and correct. A verification message can be sent from the Company to ensure that the customer has entered correct information.

The customer is responsible for keeping the contact details and other information up to date and that contact details can be verified when requested by the Company. The customer must also inform the Company in the event of changes to other information submitted to the Company.

If any information provided by the customer is incorrect or incomplete, the Company will not accept the customer's registration of the gaming account.

The company reserves the right not to accept a registration of a gaming account. Furthermore, it is only permitted to hold one game account per customer.

In connection with registration and thereafter during the entire period of validity of the customer relationship, the Company has the right to check with a third party that the conditions for holding a gaming account are met. This applies in connection with registration and throughout the validity period of the customer relationship. In addition to this, the Company may contact and request further documentation from the customer, such as a copy of identity documents to verify the customer's identity, with the aim of checking that the above conditions are met.

The Company has the right to cancel an ongoing registration or block the customer's gaming account temporarily or indefinitely in cases where the Company finds, or has reasonable grounds to suspect, that the above conditions for the right to hold a gaming account are not met. Furthermore, the Company reserves the right to refuse a registration without providing the customer with any explanation.

Game account
The company conducts an examination of whether the person applying for registration has met the requirements for registration.

After the registration has been completed by the customer, the game account is open as long as it is not closed by the Company or the customer. A game account can be closed temporarily or until further notice. A game account can also be temporarily frozen from the ability to log in.

The customer can choose to lock their gaming account. A locked game account can only be reopened by contacting customer service. This is not the same as closing your gaming account and should not be used as a Responsible Gambling tool.

A gaming account is considered inactive when there has been no activity on the account for 12 consecutive months. The company reserves the right to charge an administrative fee of SEK 50 per month as long as there is a positive balance available. A game account is considered reactivated upon the first login to the game account after the inactive period has begun.

Personal login details
The holder of a gaming account must, upon registration and at each login, identify themselves with e-identification (BankID/Mobile BankID) and/or by stating their name, address, social security number, password or equivalent. The customer's e-identification must be treated carefully and confidentially so that no unauthorized person can access them. In the event of suspicion that the login details to the customer's gaming account or e-identification have come into someone else's possession, the customer must immediately contact the Company and close or freeze their gaming account.

Damage
The company does not accept responsibility for damage caused by the customer not observing what applies according to these General Rules and Conditions and/or the conditions that apply to the respective security solution provided by a third party, for example verification via BankID or equivalent.

Communication with the Company
As part of the Company's website, the Company provides a live chat, where the customer can communicate with the Company's customer service. All conversations are saved. Offensive or offensive language is not tolerated. The Company's live chat shall only concern the Company's services, products and related questions.

Deposits & withdrawals
Deposits are stated in Swedish kronor and cash payments are not accepted.

Various methods are offered by the Company to make a deposit or withdrawal to and from the gaming account. Available transaction methods and costs for each method are displayed under the checkout section of the Company's website. Additional information regarding deposit and withdrawal levels, handling times, prerequisites and transaction costs are displayed under the checkout section of the website.

The customer's bank may charge a fee for bank transfers or fees for the selected transaction method. The company has the right to charge an administrative fee when paying out funds from the customer's gaming account via an electronic payment solution. The Company can further select payment intermediaries to receive deposits, store and manage funds, and/or carry out withdrawals on behalf of the Company.

Deposits have a turnover requirement. The minimum turnover for a deposit is once, before a withdrawal can be approved, unless otherwise stated. The company does not give credits and only accepts a bet for games if there are enough liquid funds in the game account to cover the bet amount. The company reserves the right to refuse or limit a bet.

Deposits or winnings are not interest-bearing, which means that the customer will not receive any interest for their funds in the gaming account.

The Company's funds and the customer's funds in the gaming account are kept separate, which means that the customer has the right to separation of funds in the gaming account if the Company ends up financially insolvent.

All bets and account transactions are monitored by the Company. All efforts made are binding for the customer, even if the customer has technical problems with, for example, their internet connection, browser, or other problems that cannot be attributed to the Company. If the customer wins, this win will be transferred to the customer's gaming account. The company is not responsible for any downtime, server outages or any other technical disruption in the game. Refunds can only be made after management approval.

If a transfer is initially accepted but the Company is informed via the card issuer that the transfer must be reversed for some reason, the Company may choose to temporarily freeze the gaming account due to suspicion of fraud. This is to be able to investigate the case without further damage occurring.

The customer is fully entitled to request deposits and withdrawals to and from his gaming account.

The company has the right to obtain verifying documents, such as a copy of an identity document, household bill, proof of source of income and bank statements. The customer's gaming account can be frozen until the Company has received the requested documents. If the customer does not provide the Company with the requested documents or if the customer has provided false or misleading information, the game account can be suspended until further notice.

Submitted documents are handled as confidential documents and will only be handled by selected personnel at the Company in accordance with these General Rules and Conditions and the Company's confidentiality policy. The collection of documents is done to comply with current regulations and to guarantee safety in the games and consumer protection.

The company strives to execute payments within 24 hours. This is on the condition that the possible verification documents requested by the Company have been received by the Company. The time for the transaction partly depends on which payment method the customer has chosen and is in this part outside the Company's control.

If you win an amount greater than SEK 500,000, it may take up to 30 days before payment is made.

In connection with transactions, the Company may request verification documents. The company must be able to ensure that the account number belongs to the customer who holds the gaming account, whereby checks of this may be made in connection with withdrawals.

Withdrawals from a gaming account to the customer are normally made to the account where the deposit was originally made. If a customer requests a bank withdrawal to another account, the customer must provide the Company with documentation proving that the account belongs to the customer. It is the customer's responsibility to provide the Company with correct information so that the Company can complete a transaction. If the information is not correct, the customer will be charged any costs incurred due to the transaction.

If a customer chooses to close their gaming account, after contacting customer service, all funds, except for bonus money that cannot be withdrawn due to wagering requirements, will be transferred to the account from which the deposited funds originated. 4.16 The customer is responsible for all transactions made on the gaming account. Reporting of transactions and balance on the game account takes place via the game account.

Responsible gambling
The company provides a number of services to the customer to ensure that the customer feels secure in their gambling. Games can be addictive. to help you if you feel that you are developing a gambling addiction, we have developed tools to make the customer's gaming experience safer. The tools can be customized on an individual level.

Limitation of deposits and login time
According to current legislation, the customer must specify an upper limit for his deposits to the gaming account. These limits must be specified per day, week and month.

In the event of a reduction in the selected deposit limit, this will take effect immediately. Furthermore, an increase in the selected deposit limit will only take effect after 72 hours.

The customer has the option of setting an upper limit for their login time per day, week and month. If the customer chooses to limit their login time, the customer must also specify how long this time should be.
Reduction of selected login time takes effect immediately. An increase in the selected login time only takes effect after 72 hours.

Reality check
An automatic reality check is provided by the Company which gives the customer a clear indication of how long the customer played on the Company's products and services during a session.

Self-exclusion
Via the website spelpaus.se, the customer can choose to suspend himself from all games for money that require registration and which are licensed in Sweden by the Swedish Gaming Authority. This suspension can be for a limited time or apply until further notice. A suspension until further notice applies for at least one year.

The customer is also given the opportunity to suspend himself from gambling with the Company, for a certain period of time or for a longer period of time. An indefinite suspension is valid for at least twelve months.

If the customer chooses to activate restrictions linked to their gaming account, these restrictions only cover the gaming account that is registered with the Company. If the customer instead chooses a registration with Spelpaus, this includes all license holders with a license issued by the Gaming Authority.

Gaming products, free games and bonuses

Casino
The company's software is provided by several third-party providers, including Microgaming, NetEnt, NoLimitCity, Relax and Play n GO.
Free game

If any of the conditions regarding the Company's free game are exceeded, or if there is an indication of fraud, or if a technical error has been detected, the Company reserves the right to withdraw and invalidate the free game in question.

Wagering requirements and welcome bonus
All bonus money issued by the Company can only be used for gambling and cannot be transferred or paid out unless the specified conditions for the bonus campaign are met. It is only after a game round has ended that your placed bonus money will be counted against the wagering requirements for the current bonus.

The company's bonuses may be time-limited. If the bonus conditions are not met at the end time, the Company has the right to cancel the bonus or debit the bonus money from the game account. The company reserves the right to cancel, change or terminate bonus campaigns at any stage without notifying the customer beforehand.

If bonus fraud or other fraud is detected, that bonus promotion for the affected customer will be suspended and the available funds in the gaming account will be made unavailable.

The customer understands and accepts separate conditions for each bonus and that these bonus conditions can be found on the website.

Max bet per round with bonus balance is SEK 50. This rule also includes "Bonus Buy" if a bet is made to trigger a bonus game. Please note that you may lose your winnings derived from a bonus if this rule is not followed.

Waiting to activate a bonus round until after the wagering requirement for an active bonus has been met or, until a deposit with new funds has been made or, until an active bonus has been forfeited is considered bonus manipulation and is not permitted. You may risk losing any winnings derived from a bonus if this rule is not followed.

Game types contribute to the wagering requirement as follows: Slots: 100%, Jackpot Games: 0%, Live Casino: 10%, Table and Card Games: 5%

The customer is not allowed to play the following games to redeem a bonus or have bonus money in the game account:
Avalon
Aztec Idols
Beautiful Bones
Blood Suckers
Book of 99
Casino Win Spin
Castle Builder 2
Cool Buck
Creepy Carnival
Dead Or Alive
Dead Or Alive 2
Deck The Halls
Dragons Myth
Football Champions Cup
Jackpot 6000
Jacks or better
Jacks or better Double Up
Jungle Gorilla
Le coffee bar
Lil Devil
Lucky Riches: Hyperspins
Mirror Magic
Monster Blast
Multifruit81
Retro Reels - Extreme Heat
Scrooge
Secrets Of Christmas
Steam Tower
The Wish Master
Tomb Raider
Untamed: Giant Panda
Vampire: The Masquerade - Las Vegas
Village People
Wild Swarm
Wizard Shop
Zombie Hoard

The company reserves the right to remove bonuses and/or close the account if bets are placed on the above games at the same time as bonus money is available in the game account.

Responsibilities and limitations

Suspension
The Company reserves the right to close a customer's gaming account and/or the services provided by the Company with immediate effect and without prior notice or warning if the customer does not comply with the rules of these General Terms and Conditions.

The company reserves the right to reclaim all profits, depending on the nature of the breach of contract, that have been paid out. Alternatively, any winnings are offset against the balances on the gaming account.

In the event of damages and costs that have arisen due to the customer violating the Company's General Rules and Conditions, or gaming regulations, the customer agrees to compensate and indemnify the Company, licensors, suppliers and third parties in respect of all losses.

Exceptional circumstances and canceled games
If a game in progress is interrupted due to a technical error, the customer must, if possible, complete the game round when the error has been fixed (depending on the game form the customer is playing) and/or unless otherwise stated in the game rules. If it turns out that it is not possible to complete the game round according to the above, it must always be terminated if it has not been completed within 90 days of the interruption.

If the Company's system or third-party provider has flaws that result in the game being manipulated, all stakes will be refunded. It only applies to efforts that are directly linked to the problem that has arisen.

Breach of contract, Cheating and fraud
If the Company suspects fraud in any game, the Company has the right to cancel the game. Customers who are suspected of fraud will have their gaming account closed until the Company has investigated the matter. The customers who are not suspected of fraud will have their stakes refunded to the game account. The company has the right to cancel a game immediately if any setting on the game is incorrect and all affected customers will then have their stakes refunded to the respective game account.

If the customer has cheated or otherwise improperly influenced the outcome of the game, attempted to commit fraud, such as game manipulation, dumping game chips, transfer or payment fraud against the game, or otherwise improperly influenced the outcome of the game, the Company reserves the right to close the customer's gaming account and reclaim his balance as well as take other measures in accordance with what is prescribed above according to this point 7.

Limitation of Liability
The Company does not warrant that the Website or the services provided by the Company will be uninterrupted or error-free. The Site and Services are provided on an "as is" basis.

The Company reserves the right to change or modify the content of the website at any time without prior notice and assumes no responsibility for any consequences of such changes. The Company may close or restrict access to parts of the website and/or its services at any time without prior notice. The company further reserves the right to discontinue a certain game form at any time. The company decides, as the case may be, how any funds that remain after the last game round in the game form's funds are to be disposed of.

The company is not responsible for such damage that may arise in connection with the customer's use or inability to use the site, goods, data or other services that the customer receives through the website or that are marketed on the website, information that the customer has received through the website, mistakes, negligence , interruptions, suspensions, terminations, deletions of files or email, damage to computer systems or other equipment, unauthorized access to/or modification of player transmissions or data, errors, defects, viruses, delays in operations or transmissions, or other deficiencies due to the site, includingbut not limited to, those arising due to force majeure, communication failures, theft, destruction or unauthorized access to the Company's registers, programs or other parts relating to the service, statement or performance by a third party for the services, as well as other matters relating to the services.

The Company cannot be held responsible or held liable for any data or content being corrupted or lost when you use the Services and the Games or at any other time. This includes, but is not limited to, loss of data/content or data/content that becomes corrupt as a result of: network, system or/and server crashes, power outages, damage resulting from viruses, corrupt files or other security flaws etc

Disclaimer regarding guarantees
The customer's use of the games and services is at their own risk. The customer understands that gambling is always associated with the risk of losing the stake paid. Information provided by the Company or its partners (such as results, standings, match time, statistics, comments and analyses) shall not be used as a basis for decisions to play with the Company.

In addition, the Company makes no guarantees that the service and the games will be free of interruptions, accurate and free of errors, that the servers that the Company uses to provide the service are free of viruses or other harmful components or that errors in the software will be corrected.
The security mechanisms used in the services have limitations and the customer hereby agrees that material and/or downloaded data or to which he has gained access through the use of the services is at his own risk and the customer will be solely responsible for the damages that occur to his computer system and other possessions or loss of data from such activity.

Information regarding the processing of personal data
Detailed information regarding the Company's processing of personal data is available in the Company's privacy policy, which was approved by the customer in connection with registration, as well as with each update that is not insignificant or to the detriment of the customer.

Complaint
Complaints are primarily handled by the Company's customer service. If necessary, complaints can be escalated to other relevant departments within the Company. The company recommends that complaints are made in writing and sent by email to the company's customer service, support@luckydays.se. The company further recommends that the customer provide as much detailed information as possible in connection with the complaint so that the company can investigate the issue as quickly as possible.

Complaints must be made as soon as possible and within a reasonable time after the customer discovers the fault. The company communicates its decision in writing to the contact details provided by the customer.

If you are not satisfied with the resolution of your complaint, you can choose to report your complaint to the General Complaints Board (ARN). The customer can contact the general complaint board at the following postal address: ARN, Box 174, 101 23 Stockholm

Money laundering
Depositing ill-gotten funds is not permitted and all transactions are checked to identify such deposits.

Suspicious transactions or other activities will be reported to the relevant authorities.

Intellectual property
All content on the website, such as graphic material, logos, texts, icons, images, audio clips and software, belongs to the Company or is licensed by the Company. The customer and/or visitor is not entitled to use, print or download content from the website, and in such case only for the customer's personal and non-commercial use.

The information available on the website may not be modified, distributed or displayed without the Company's approval from the Company.

Trademarks, company names and symbols included or referred to on the website are trademark protected by the Company. For use of the above, an approval from the Company is required.

Profit tax
The company's games are exempt from Swedish income tax on winnings. Any tax on winnings in competitions organized by the Company is paid by the customer according to current tax legislation.

Application of the general conditions
The Company's General Terms and Conditions in combination with associated policy documents form the agreement between the customer and the Company and supersede all previous and existing agreements with reference to the website and the services and products provided by the Company.

Governing Law and Jurisdiction
The company applies Swedish law. The company is also under the supervision of Swedish authorities regarding the activities the company conducts towards its customers. The company's gaming operations are under the supervision of the Gambling Inspectorate and its activities towards customers are under the supervision of the Swedish Consumer Agency.